Frequently asked questions
Why use Air Shuttle?
- We offer a pre-booked transfer from Auckland and its Suburbs
to Auckland Airports.
- Cheap fixed fares to travel from Auckland and its Suburbs to
- We provide 24 hours door to door DEPARTURE/ARRIVAL transfers
- 7 days a week.
How can we make a booking/payment?
- You can make a booking online by using our booking form.
- You can pay us online by charging your credit card or pay us
cash when we come to pick you up.
- You can make bookings by phone by calling us on 0508 SHUTTLE
(748 885) from any landline only.
- You can give our office information about your credit card and
we can charge your credit card.
What if I have extra luggage as a Bike in the Box/Skis/Golf Bags
- You can mention this fact while making the booking and pay
us extra $10 for each of the oversize bags; as we may have to send
a van with a trailer behind to accommodate your luggage.
What is your CANCELLATION policy?
- We expect at least a PHONE CALL cancelling your transfer before
12 hours of your transfer being carried out.
- If you cancel less than 12 hours before the transfer; we will
bill you $20 as cancellation/administration charge.
- All prepaid transfers the Cancellation Policy is as under:
i. Notice prior to 48 hours - Refund less $10 administration
ii. Notice prior 24 hours - 48 hours - Refund 50%
of the transfer involved.
iii. Notice less than 24 hours - No Refund.
When do I make a booking?
- All bookings/payments should reach our office THE DAY PRIOR
to your transfer date before 1700 hrs. Beyond this time; no bookings/payments
will be accepted for the transfer pertaining to the NEXT DATE.
If I have a compliment/Complaint against the driver/service; what
do I do?
- You can call us on 0508 SHUTTLE (0508 748 885) to complain.
- You can write us an email to email@example.com.